Last updated: April 26, 2026
ShopLive ("we", "our", or "us") operates this website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from us.
1. Information we collect
Information you give us directly
- Name, email address, shipping and billing address, and phone number when you create an account or place an order.
- Payment details — these are transmitted directly to Stripe and we never store raw card numbers.
- Any messages or inquiries you send us.
Information collected automatically
- Log data: IP address, browser type, pages visited, and timestamps.
- Cookies and similar tracking technologies to remember your cart, stay signed in, and understand how people use the site.
- Device identifiers for fraud prevention.
Information from third parties
- If you sign in via a third-party service (e.g. Google), we receive the profile information that service permits.
2. How we use your information
- Fulfil orders: process payments, arrange shipping, and send order confirmations.
- Account management: let you sign in, view order history, and manage addresses.
- Customer support: respond to your questions and resolve disputes.
- Marketing: send promotional emails (only if you opt in; you can unsubscribe any time).
- Site improvement: analyse usage patterns to improve performance and experience.
- Legal compliance: meet applicable legal obligations and prevent fraud.
3. Sharing your information
We do not sell your personal information. We share data only with:
| Recipient | Purpose | |-----------|---------| | Stripe | Payment processing | | ShippingEasy / our carriers | Order fulfilment and delivery | | Supabase | Secure database hosting | | Vercel | Website hosting and edge functions | | Analytics providers | Aggregated, anonymised usage analysis |
All third-party processors are contractually required to protect your data.
4. Cookies
We use strictly necessary cookies (session, cart) and, with your consent, analytics cookies. You can manage cookie preferences in your browser settings.
5. Data retention
We retain order and account data for 7 years to meet tax and legal obligations. You may request deletion of your account at any time; we will remove personal data not required for legal compliance within 30 days.
6. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion ("right to be forgotten")
- Object to or restrict processing
- Data portability
To exercise any of these rights, email us at privacy@shoplive.com.
7. Children
Our site is not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to this policy
We may update this policy periodically. We will notify you of material changes by email or by posting a notice on this page.
9. Contact
ShopLive
privacy@shoplive.com